（英译中）May I have a look at your boarding pass, please?（） A.请出示您的登机牌。B.请出示您的身份证。C.请出示您的护照。D.请出示您的驾照。正确答案：请出示您的登机牌。

（中译英）您好，有什么可以为您效劳的？（） A.How are you, Sir?B.Hello, may I help you?C.Wait for a while, please.D.Nice to meet you.正确答案： Hello, may I help you?

“blind passenger”的中文是（） A.担架旅客B.轮椅旅客C.听说障碍旅客D.视觉障碍旅客正确答案：视觉障碍旅客

“international passenger”的中文是（） A.国内旅客B.转机旅客C.国际旅客D.过境旅客正确答案：国际旅客

“oversized baggage”的中文是（） A.托运行李B.超规行李C.延误的行李D.丢失的行李正确答案：超规行李

“候机楼”的英文是（） A.control towerB.terminal buildingC.domestic arrival hallD.international arrival hall正确答案： terminal building

“紧急出口旁的座位”的英文是（） A.front rowB.window seatC.aisle seatD.emergency exit seat正确答案：emergency exit seat

当遇到意外情况时，乘务员应当（）。 A.主动解答旅客的疑问或抱怨。B.安抚客人情绪。C.必要时主动致歉。D.在力所能及的范围内帮助客人解决问题。正确答案：主动解答旅客的疑问或抱怨。；安抚客人情绪。；必要时主动致歉。；在力所能及的范围内帮助客人解决问题。

旅客产生抱怨的常见原因有（）。 A.航班延误B.座位原因C.餐食原因D.行李原因正确答案：航班延误；座位原因；餐食原因；行李原因

How to comfort in case that the passenger complains about the delay? A.We are sorry about that. Thank you for your understanding and cooperation.B.We didn’t expect to delay, either.C.You would be informed if we are going to take off.D.I understand your feeling.正确答案：We are sorry a … 阅读详情>> "How to comfort in case that the passenger complains about the delay?"

Cabin service would be suspended during turbulence. A.正确B.错误正确答案：正确

In case of emergency, do not keep anything in the seat-pocket. A.正确B.错误正确答案：正确