How to comfort passengers if they get things lost? A.I 'm sorry to hear that.B.We will try our best to help you.C.Thank you very much.D.I don't know.正确答案：I 'm sorry to hear that.；We will try our best to help you.

What information does FA need to get in case passengers lose their belongings? A.NameB.Phone numberC.PassportD.Everything about the missing luggage正确答案：Name；Phone number；Everything about the missing luggage

Insert the bag under the seat in front of you. A.正确B.错误正确答案：正确

Leave the baggage at the vacant seats next to Emergency Exit Seat. A.正确B.错误正确答案：错误

多少寸以下的箱子可以携带上飞机？ A.20寸B.24寸C.26寸D.28寸正确答案：20寸

可以将行走障碍旅客安排在应急出口座位。 A.正确B.错误正确答案：错误

How to reply when passengers ask FA to help them with their seat? A.May I see your boarding pass, please?B.Could I have a look at your boarding card?C.Of course.D.I’m afraid I can't.正确答案：May I see your boarding pass, please?；Could I have a look at your boarding card?；Of course.

（中译英）能不能麻烦您换个座位？ A.Could you do me a favor?B.I’m afraid you may have taken a wrong seat.C.Would you be kind enough to change to another seat?D.May I see your boarding pass, please?正确答案：Would you be kind enough to change to another seat?

客舱登机服务中，对于头等舱的旅客，需要直接引导其入座。 A.正确B.错误正确答案：正确

（中译英）您的座位在机舱前部。Your seat is in the rear of the cabin. A.正确B.错误正确答案：错误

How to greet passengers during boarding service? A.Welcome abroad.B.Welcome to the flight.C.Welcome to Air China.D.See you.正确答案：Welcome abroad.；Welcome to the flight.；Welcome to Air China.

How to reply when the passenger asks whether he could ask for more? A.Thank you.B.You could call me if you want to refill it.C.We will offer meal service.D.Would you like to have a cup of juice?正确答案：You could call me if you want to refill it.